Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Client freezing problem
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Please follow the steps mentioned here to perform a clean installation of the Voobly client
http://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
P.S: Do not install any mod (including yours) after the clean install. If everything works fine, start installing your desired mods one by one. This will tell you which mod you are having trouble with.
P.S: If you haven't already done so, add Voobly and AOC to your firewall and antivirus exception list. Here are the steps to configure Windows Firewall to play on Voobly:
http://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
PS: I did already have them added, and also to the antivirus. There was a time in this same PC and this same windows version when I was able to use voobly, but sometime some months ago this problem started and couldn't fixed ever again.
Thank you and sorry for so much bothering.
Issue resolved. Thread closed.